HOW TO SHOP

REGISTRATION

You will have an option to register an account to use some of the Services available to you on the Site. In registering an account you agree to provide information about yourself that is true, accurate, current, and complete in all respects. Please refer to our Privacy Policy for more information on how we use your personal data. If you are under 18, you must let your parents or guardian know about MOISELLE’s Privacy Policy before you register to use the Site and the Services. MOISELLE reserves the right to only accept orders from you if you are aged 18 or over.

In using the Site, you agree to accept responsibility for all activities conducted through your account. You are responsible for keeping your account and password secure. If you feel or suspect that the security of your account has been compromised or if there is unauthorised use of your account, please Contact Us via our email enquiry@moiselle.com.hk

PLACING ORDER

Use the ONLINE SHOP link to help you find what you are looking for.

The search box in the top right-hand corner of the site can also assist with locating products and information.

Once you have found an item you wish to purchase, select your size and click on the ADD TO CART button underneath each item.

Review items in your shopping bag by mouse over/ clicking VIEW MY CART icon at the top right of the page.

You can use the REMOVE ITEM icon to delete items from your shopping bag.

Click on PROCEED TO CHECKOUT to complete your order.

DISCOUNT CODE

From time to time we run offers using promotional codes. When placing your order, simply follow these 3 steps to redeem your discount.

1. Type in the code in the promotional code box in the SHOPPING CART page.

2. Check that your discount has been applied under the order summary on the payment page and then click 'Proceed To Checkout'.

For further assistance please email our Customer Service team via enquiry@moiselle.com.hk

HOW TO PAY

PAYMENT METHOD

We accept payments made by Paypal.

CURRENCY

Currency and pricing are shown based on the country that you are shipping to. That is: HKD in Hong Kong, CNY in China and USD for the rest of the world.

TRANSACTION

Payment will be debited and cleared from your account upon dispatch of your order by MOISELLE. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to MOISELLE, we will not be liable for any delay or non-delivery.

PAYMENT SECURITY

We take all reasonable care to make our Site secure. All credit card transactions on this site are processed using PayDollar, a secure online payment gateway that encrypts your card details in a secure host environment. These details will be fully encrypted and only used to process card transactions which you have initiated. To help ensure that your shopping experience is safe, simple and secure MOISELLE uses Secure Socket Layer (SSL) technology.

Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.