Customer Care

  Destination  Service  Shipping Cost  Delivery
  Hong Kong
  (excepting outlying islands)
  Local Courier


  Purchase above HK$2,000: Free Delivery

  Purchase below HK$2,000: HK$ 100


  1 – 2 working days
  Rest of the World  International Courier


  Purchase above US$800: Free Delivery

  Purchase below US$800: US$30 plus fuel surcharges


  3 – 5 working days



We ship internationally except P.O. Boxes, outlying islands in Hong Kong and China.

We endeavour to dispatch all products ordered within three working days after the order has been placed and accepted by us. Our shipment is from Monday to Friday (except Public Holidays). Orders placed on Friday, Saturday and Sunday will be processed on Monday morning. We shall declare the exact value of the merchandises purchased as per invoice.

The delivery timeline is provided as reference only. We do not take responsibilities for any delays caused by payment authorization or delays arising due to customs clearance procedures at destinations. All orders require a signature upon delivery.

If shipments cannot reach the customer’s delivery address, due to wrong information provided by customers or non-compliance with import requirements at destination countries, we will return the merchandises back to Hong Kong under possible resolutions. All expenses incurring due to this will be deducted from the customer, if any.

Alternatively, you may choose to collect the products in Hong Kong at M Building store in Causeway Bay or Hankow Road store in Tsim Sha Tsui. You need to present the order confirmation email and the credit card you used to place your order or a photo ID of the person named as collector when the order is collected.


MOISELLE insures each order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfillment of your order by MOISELLE. You also accept the associated transfer of responsibility in the same way. Once the products have been received by you, they will be held at your own risk and we will not be liable for their loss or damage.

MOISELLE shall have no liability to you: (a) if the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, unless you notify us in writing of the problem within seven (7) days of the delivery of the products in question; (b) if you do not receive the products ordered within 30 days from the date on which you ordered them, unless you notify us in writing of the problem within 40 days of the date on which you ordered the products. If you notify us a problem, our only obligation will be, at your option to make good any shortage or non-delivery or to replace or repair any products that are damaged or defective.